1) Pay per ride/Ride Packages
- Pay per ride packages must be paid upfront.
- There are no cancelations or refunds to these packages,
- Packs of over 20 plus can be transferable to another person- plus a transfer fee of $15.
2) Infinite Cycle Unlimited Membership
- $43 per week
- Continuous- unlimited.
- Direct debit will be billed every week.
Infinite Cycle adheres to the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Privacy Act 1988) http://www.comlaw.gov.au/Details/C2012A00197 of the management and handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information by Infinite Cycle personnel.
Collection of Personal Information
Infinite Cycle may collect personal details such as staff, clients’ and participant’s records of name, contact address and phone numbers, emergency contact details, emails, medical history and conditions/ impairments/ disabilities/ health status, and credit/ bank details for membership information.
Allowing us to use your image
We sometimes film or photograph the club so it is possible you will appear in the background. By signing your agreement, you allow us to use your image in promotional and other business-related material.
How the information is collected
Individual information is collected only for the purposes of the particular activity in line with meeting any legislation or regulatory requirements. Such collection of information at Infinite Cycle may include acquisition of staff, payment requirements, memberships, surveys and feedback forms. The collection of this information can come directly from an individual through or via the Infinite Cycle website (https://infinitecycle.com.au/newglobal), Infinite Cycle App, any electronic forms or hardcopy forms by any correspondence in writing, over the phone or in person. Where applicable information may be collected from a parent or guardian if an individual is under the age of 18.
How the information is held
Infinite Cycle documents and implements procedures to assure the integrity, accuracy and currency of staff, customer and prospect records. All personal information and data is transferred and stored to a central, web based CMS/CRM System (Customer Records Management System (CRM) Club management system (CMS). All customer and client file notes are documented on this client database, which automatically dates and stores the interactions.
Infinite Cycle takes reasonable steps to ensure that the personal information held is accurate and up-to-date. These steps include responses to correct personal data and periodic audits and data quality inspections.
How the information is used and disclosure of personal information
Infinite Cycle will not disclose any information about a customer or prospect to a third party unless their consent has been granted. Any confidential information about customers or members will be safeguarded by Infinite Cycle and kept in locked computer files. These files are password locked to ensure privacy. Infinite Cycle takes all reasonable care to ensure that the personal information is protected from loss, misuse or alteration. Infinite Cycle also has electronic security systems in place to protect your personal information transmitted through its website. Infinite Cycle will on occasion, use personal information to conduct marketing campaigns of its sponsors and partners in business products and services. Infinite Cycle will also ensure there is a clear and simple way for a customer or member to opt-out of it, and any further marketing campaigns. Infinite Cycle billing supplier EzyPay/ Stripe /Fat Zebra stores and handles credit-related personal information. This credit supplier is permitted to disclose to credit reporting bodies for inclusion on individuals’ credit reports. AFN will take reasonable steps to ensure that EzyPay/Stripe/Fat Zebra adheres to the Australian Privacy Principles (APP) Act 2012.
Accessing personal information and correction of information
Access to personal information or records may be obtained by contacting staff of Infinite Cycle. All individuals will be screened to ensure correct identity before disclosing any form of personal information that may include, online log in details, bike matrix/statistics, membership details, venue dates or locations, due dates or amending of any personal information such as contact details, contact numbers, bank account details etc. Alternatively amending of personal online profiles can be completed via an individual’s secured login and password protected profile online.
Grievance or complaints
If you have any grievance or complaints relating to any privacy matters, please contact the Infinite Cycle team at this email address: [email protected] . All concerns will be reviewed and recorded in writing and registered on a complaints register where it will be treated with confidentiality.